Luna in Kew
If a lock in Kew is becoming difficult to use, describe the fault to Luna. We take enquiries for door-lock repairs, uPVC windows, replacements and emergency access.
Door alignment & lock faults
ENQUIRE WITH LUNA
Describe the job below. For an urgent problem, call 020 8087 1035.
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Your Kew enquiry
A key that catches only when the door is closed, a loose handle or a latch that misses its keep can suggest different issues. Note when the problem began and whether it happens consistently. You do not need to diagnose the mechanism before contacting us; explaining what you observe is a better starting point than choosing a replacement in advance.
Say whether the key enters normally, whether it turns and what the handle does. If the door needs lifting or pressure to lock, mention that too. Repeated force can make damaged hardware harder to assess and may worsen the problem. A repair enquiry can consider the lock, its fittings and the way the door closes. If a replacement component is required, compatibility with the existing door matters as much as the visible appearance.
Ask what has caused the fault and how the proposed work will correct it. A cylinder replacement, a mechanism repair and an alignment adjustment are different jobs, even when the original symptom feels similar. If you also want another lock changed, identify that as a separate request. Confirm any charge for attending, the parts included and the overall scope. Further work discovered during assessment should be explained and priced before it proceeds.
More ways to help
The focus above is one reason to contact Luna. You can also enquire about the services listed here for your home or business. Select a service to read about its scope and the details useful before work is arranged.
Luna’s published address is 35a Barnes High St, London SW13 9LP. This page describes enquiries for work in Kew; it does not represent a separate branch there. Give the full property postcode when checking availability.
Confirm the scope, parts and charges directly. A form submission starts the enquiry and does not reserve a visit.
Contact Luna and view the mapUseful answers
It is better to establish the cause and compatible hardware first. A sticking action can result from something other than a failed cylinder.
It can affect the operation of locking hardware. Describe any catching or pressure needed to close the door so both the mechanism and alignment can be considered.
Yes. Describe each affected window separately and say whether it can close and lock. The required parts and scope need to be discussed for each opening.
Where we work
Explore neighbouring service areas, or see all locations on our services page.
Talk to Luna
Call with your postcode, or send an enquiry about planned work.
